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Design, DesignThinking, Ethnography, Human-Centered Design, Kaiser Permanente, ServiceDesign, Uncategorized

Don’t Forget the Humans


Last fall, my partner in crime, Christi Zuber and I had the opportunity to present on why we think human-centered design is so important…and so huge for healthcare. In an amazing event designed by Adaptive Path, UX Week took many of us on a journey of exploration, from comics to starships and behavior to dancing. I loved that the organizers made the week theme-less; instead they focused on bringing together cool, inspiring stuff.

Since the conference I’ve received several emails sharing that the video was an excellent “intro to HCD” for their organization. Although it was certainly not designed for that purpose I am thrilled it is finding a second life.

In any case, here is the video in its entirety…thanks to the folks at Adaptive Path (and you can get the Transcripts here).

Discussion

2 thoughts on “Don’t Forget the Humans

  1. Great job! Half way through the video had to pause and send it to my colleagues. They need to see this! Trying to bring this POV into projects at work.

    Like

    Posted by gooddesignagewell | February 16, 2011, 8:27 pm
  2. Chris…this had the “wow” factor for me! I stumbled across your video in my exploration to learn more about HCD and innovation in general. I think this way of thinking can become contagious. Great job!

    Like

    Posted by Jerry Sochor | February 17, 2011, 6:55 am

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